FAQ's

I am an ABA/LRC member. How do I get my 10% discount?

You are required to LOGIN at the homepage prior to adding items to your shopping cart.

Simply click on the orange "ABA SUBSCRIBER LOGIN" button and enter your Email and ABA subscriber number.

Once logged in, all products will automatically show at the 10% discounted price.

To signup as an ABA/LRC member, click on subscriptions for more information

Which credit cards to you accept?

We accept Mastercard and Visa.

I don't have a credit card, how can I purchase from Mothers Direct?

You can call us on 1800 032 926 to place a phone order. Our customer service staff will let you know how much your order will cost and you can send us a cheque or money order for this amount. Your goods will be dispatched once your money order is received or your cheque has been cleared. If you are a company, you can also fax a purchase order to 03 9886 9033.

How will my order be sent to me?

Click on the Purchasing Information tab for delivery and freight information.

What is your returns policy?

Click on the Purchasing Information tab for returns and refunds information.

Can I come into a store to view your products?

Mothers Direct has 2 retail stores:

Brisbane
2A/26 Eva Street, Coorparoo
Ph: 07 3847 5187
Open 9am - 5pm Mon - Fri and 10am - 3.30pm Sat

Melbourne
1818-1822 Malvern Rd, East Malvern
Ph: 1800 032 926 (Sat only ph 03 9805 5501)
Open 9am - 5pm Mon - Fri, 11am - 3pm Sat

I have a gift/discount voucher to redeem. How do I go about using it?

If you are an ABA/LRC member, please LOGIN at the homepage before following the steps below:

1) Start shopping and add items to your shopping cart.

2) When finished, click on <Complete Order>.

3) This will bring you to the "Billing Address Details" screen. Fill in the required fills.

4) Click on <Next Shipping Method>

5) Select your preferred shipping method and click < Next Confirm Details>

6) You will see a box to input voucher number :

Input gift voucher number (if any)

7) Input voucher number and click <Next Payment Details>

8) Your discount will be reflected in "Order Details"

9) Click <Submit Order>